Privacy Policy
Our Commitment to Data Transparency
1. Introduction and Scope
At PokerStars Casino UK, we believe that trust is the foundation of a great gaming experience. This Privacy Policy is designed to provide you with clear, transparent information about how we collect, use, process, and protect your personal information. We operate in full compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
When you interact with our platform—whether through our website or our App—we process your data to provide you with a secure, fair, and personalized environment. This policy applies to all users of our UK platform and explains your rights regarding your data.
2. Data We Collect
To provide our services, we must collect certain categories of data. This data allows us to manage your account, verify your identity as required by the UK Gambling Commission, and ensure the security of our platform.
| Category | Examples of Data | Regulatory/Legal Link (Nofollow) |
|---|---|---|
| Identification | Name, DOB, Passport/ID info, Utility Bills. | UK Gambling Commission |
| Financial | Card details, transaction history, bank statements. | Financial Conduct Authority |
| Technical | IP address, device ID, browser type, location data. | Information Commissioner’s Office |
How We Use Your Data and Third-Party Sharing
3. Purpose of Processing
We do not collect data just for the sake of it. Every piece of information we hold serves a specific purpose, primarily to fulfill our contract with you, comply with legal obligations (such as Anti-Money Laundering checks), and improve the service we provide.
The chart below provides an interactive breakdown of the primary purposes for which we process your data.
Data Usage Purposes (Relative Focus)
4. Data Sharing and Recipients
We share your data only when strictly necessary and in accordance with strict security standards. We do not sell your personal data to third parties for marketing purposes. Recipients of your data may include:
- Regulators: UK Gambling Commission and other legal authorities where we are legally compelled to disclose information.
- Payment Processors: To facilitate your deposits and withdrawals securely.
- Verification Partners: Companies that assist us in verifying your identity and age to comply with «Know Your Customer» (KYC) requirements.
- Service Providers: Cloud hosting services, IT security companies, and analytical software providers.
Third-Party Sharing Overview
| Recipient Type | Purpose of Sharing | Safety/Governance (Nofollow) |
|---|---|---|
| ID Verification Services | Automated age/identity checks. | GamCare (Safety Partner) |
| Law Enforcement | Prevention of fraud/criminal activity. | National Crime Agency |
| Regulatory Bodies | License compliance reporting. | Gambling Commission |
Your Legal Rights and Cookie Management
5. Your Rights Under UK GDPR
As a data subject in the United Kingdom, you have significant rights regarding your personal information. We are committed to facilitating these rights efficiently and securely. If you wish to exercise any of the rights listed below, please contact our support team.
The table below outlines your specific legal rights and how you can exercise them within our platform.
| Right | Description | Governance (Nofollow) |
|---|---|---|
| Access | Request a copy of the data we hold on you. | ICO Guide |
| Rectification | Correction of inaccurate or incomplete data. | GDPR Legislation |
| Erasure | Request deletion where no legal basis remains. | ICO Rights |
6. Cookie Policy and Tracking Technologies
We use cookies and similar technologies to enhance your experience, analyze site traffic, and support marketing initiatives.
- Essential Cookies: These are strictly necessary for the platform to function (e.g., maintaining your login session, security). You cannot disable these via our settings.
- Performance Cookies: These help us understand how players interact with the site, allowing us to improve performance and navigation.
- Functional Cookies: These remember your preferences (like language or UI settings) to make your experience more personalized.
- Marketing Cookies: Used to track your visits across websites to provide relevant advertising (subject to your explicit consent).
You have the right to manage your cookie preferences at any time via your browser settings or our dedicated cookie preference banner.
Data Retention and Global Transfers
7. Data Retention
We do not hold onto your personal data for longer than is necessary. We retain data to fulfill our contractual obligations, comply with UK legal and regulatory requirements (such as the Anti-Money Laundering Regulations and HMRC tax laws), and resolve potential disputes.
When your data is no longer required for these purposes, it is securely deleted or anonymized so that it can no longer be linked back to you.
Data Retention Schedule
| Record Type | Retention Basis | Regulatory/Legal Link (Nofollow) |
|---|---|---|
| KYC/Identity | 5-7 years post-account closure. | Money Laundering Regs |
| Transaction Logs | 7 years for tax/auditing purposes. | HMRC Guidelines |
| Marketing Data | Until consent is withdrawn. | ICO Marketing Rules |
8. International Data Transfers
PokerStars Casino UK operates as part of the Flutter Entertainment group. While your data is protected according to UK GDPR standards, in some instances, your data may be processed by service providers or group entities located outside the UK or the EEA. In such events, we ensure that:
- The destination country has been recognized as providing an «Adequate» level of protection by the UK government.
- We utilize Standard Contractual Clauses (SCCs) to guarantee the same high level of protection for your rights as required within the UK.
9. Contacting Our Data Protection Officer (DPO)
If you have any questions, concerns, or requests regarding the processing of your personal information, or if you wish to exercise your data subject rights (such as access, rectification, or erasure), our dedicated DPO team is available to assist you.
We encourage you to contact us in the first instance to allow us the opportunity to address any concerns you may have.
- Email: [email protected]
- Phone: +44 20 7946 0832
- Address: Broadcasting House Portland Place London W1A 1AA United Kingdom
We strive to acknowledge and respond to all formal data-related inquiries within 30 days, in accordance with the statutory requirements of the UK GDPR.
Conclusion
This Privacy Policy represents our absolute commitment to treating your personal data with the respect, security, and integrity it deserves. By continuing to use our services, you acknowledge that you understand how your data is handled. We recommend reviewing this page periodically, as we may update our practices to reflect new technology, organizational changes, or shifts in UK legislation.
